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SiscoBox is a strong advocate for privacy. As such, and per our Privacy Policy, we cannot and will not share customer or account information without our customer’s express consent except under limited circumstances when required by law or legal process properly served on SiscoBox or one of our affiliates.

If you are seeking such information, here is what you need to know:

Submission of Subpoenas and Court Orders

You may mail or serve SiscoBox with a valid criminal or civil subpoena or Court Order as follows:

  • Service or Mail
    SiscoBox Legal Department
    Saimo Information Systems Company
    36 Regent Road, IMATT, Hill Station
    Freetown 47235, Sierra Leona
    +232 30 182 277

SiscoBox may, at its sole discretion, accept service by email here.

Criminal Subpoenas

If you seek the identity or account information of a SiscoBox customer in connection with a criminal matter, and you are a member of the law enforcement community, you must mail to or serve AFR-IX TELECOM S.L with a valid subpoena.

Background Documentation: SiscoBox reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how our customer information is related to the pending litigation and the underlying subpoena.

Notice to Customer and Response Time: Upon the receipt of a valid criminal subpoena, unless the circumstances or subpoena warrant otherwise, SiscoBox may promptly notify the customer whose information is sought via email or mail. If the circumstances do not amount to an emergency, SiscoBox may not immediately produce the customer information sought by the subpoena and may provide the customer an opportunity to move to challenge the subpoena in court. SiscoBox reserves the right to charge an administration fee to the customer by charging the customer’s SiscoBox account.

Policy Regarding Email: Except as required by an order in accordance with this Act, SiscoBox will not produce the content of email or other electronic communications. Whether or not SiscoBox gives its customer advance notice of any such disclosure will be governed by the terms of the order.

Fees for Subpoena Compliance: SiscoBox reserves the right to charge the person or entity submitting the criminal subpoena for costs associated with subpoena compliance whenever the government agency and/or the nature of the request permits. Payment must be made within thirty (30) days from the date of receipt of the invoice. Checks should be made out to AFR-IX TELECOM S.L, SiscoBox reserves the right to require payment prior to the release of the documentation requested.

SiscoBox’s criminal subpoena compliance costs are as follows:

Research – hourly rate varies per the complexity of the information request and/or management involvement in providing the subpoenaed information
Government Express – Cost as Billed
Copies – €0,50/page

Civil Subpoenas

If you seek the identity or account information of a SiscoBox customer in connection with a civil legal matter, you must mail to or serve AFR-IX TELECOM S.L with a valid subpoena. Valid subpoenas are those issued by Spain’s Court or any other Countries in which SiscoBox has qualified to do business. SiscoBox may waive the requirement and respond to a subpoena issued by a court located inside or outside of the countries in which we are qualified to do business, in limited circumstances and at its discretion. SiscoBox will not respond to subpoenas, or analogous discovery mechanisms, issued by courts outside of the Spain due to the inherent difficulties in validation.

Background Documentation: SiscoBox reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the customer information is related to the pending litigation and the underlying subpoena.

Notice to Customer and Response Time: Upon the receipt of a valid civil subpoena, SiscoBox will promptly notify the customer whose information is sought via email or mail. If the circumstances do not amount to an emergency, SiscoBox will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court. SiscoBox reserves the right to charge an administration fee to the customer by charging the customer’s SiscoBox account.

Fees for Subpoena Compliance: SiscoBox will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the invoice. Checks should be made out to AFR-IX TELECOM S.L, SiscoBox reserves the right to require payment prior to the release of the documentation requested.

SiscoBox’s civil subpoena compliance costs are as follows:

Research – €150,00/hour
Federal Express – Cost as Billed
Copies – €0,50/page

Additional FAQs

A. UDRP COMPLAINTS & PROCEEDINGS

SiscoBox is compliant with the UDRP guidelines set forth by ICANN. Should you file a UDRP related claim, you may submit a copy of the filed claim using the methods described herein to provide SiscoBox with notice of a domain name dispute with one of our customers.

B. OUTSIDE SPAIN. COURT ORDERS & SUBPOENAS

SiscoBox requires that, unless governed by ICANN regulations or other treaties/Acts to which we may be subject, all court orders and/or subpoenas must be issued by a Court of Spain or law enforcement entity.

C. CUSTOMERS PROTECTED BY WHOIS PROTECTION

SiscoBox will not disclose the identity of a customer who is protected by Whois Protection unless specifically required by court order, subpoena or other regulation to which we are subject.

D. DO I NEED TO NAME SiscoBox IN THE LEGAL ACTION

No, you do not need to name SiscoBox in a legal action.

E. ACCURACY OF CUSTOMER INFORMATION REQUIRED

While SiscoBox does not require that you list the name of a customer who is protected by Whois Protection in a court order or subpoena, we do require that any details which are set forth in a subpoena or court order must be accurate. This means that, when you have a customer name, it must be the correct customer name associated with a domain or account for us to be able to take action pursuant to the court order/subpoena.

F. BANKRUPTCY & RECEIVERSHIP

If a domain and/or website is subject to a bankruptcy proceeding or receivership, it is important to give SiscoBox notice as soon as possible. Bankruptcy and Receivership Orders must be issued in English and be able to be validated as authentic by SiscoBox. SiscoBox reserves the right to refuse action if the orders are outside of the Spain and unable to be validated to our satisfaction. Orders must list individually any domain(s) and/or website(s) that are to be separated from other assets and it must state that the Trustee or Receiver has the authority to manage and sell them.

G. SETTLEMENTS & DOMAIN TRANSFERS

In general, customers may privately settle a dispute over a domain/website without SiscoBox’s involvement. A transfer of ownership of such domain/website may be affected by the controlling party through their account panel.

In limited circumstances, parties may request SiscoBox’s assistance in effecting a transfer to a new owner under a settlement agreement. If you are seeking our help, at a minimum we will require a copy of the legal settlement agreement which must:

  • Involve litigation;
  • Have notarized signatures from both parties;
  • Specify the affected domain name(s); and
  • Include a statement that the litigation will be dismissed with prejudice.
  • Further, SiscoBox reserves the right to require an indemnification agreement from one or more parties.

General

Reservation of Rights: Notwithstanding any of the above, SiscoBox reserves the right to challenge the validity of any subpoena or court order or otherwise move to quash or take such other action to secure an order from the relevant court that SiscoBox is not required to respond to the subpoena or court order.

Modification: SiscoBox reserves the right to modify this policy at any time in its sole and absolute discretion. Such modifications are effective immediately upon posting to this site.

Further Questions & Contact Information: If you have any questions about how SiscoBox deals with subpoenas, court orders or other legal process, please contact us by email or regular mail at the following address:

SiscoBox Legal Department
Saimo Information Systems Company
36 Regent Road, IMATT, Hill Station
Freetown 47235, Sierra Leona
+232 30 182 277

Last revised: December, 16 2018